Terms of Purchase

Effective Date: August 31, 2026

COMPANY NAME:
Yongkang Jiuhuang Technology Co., Ltd.

COMPANY ADDRESS:
Room 12, North Side, First Floor, No. 3 Workshop, No. 28 Jinshan West Road, Dongcheng Subdistrict, Yongkang City, Jinhua City, Zhejiang Province, China

POSTAL CODE:
321300

COUNTRY/REGION:
China

EMAIL:
service@whiskstead.com

CONTACT PHONE:
+1 (201) 852-5627

1. Introduction

These Terms of Purchase (“Terms”) apply to all purchases made through the Whiskstead® website (“Website”).

By placing an order through Whiskstead®, you agree to these Terms, together with our Terms of Use, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Whiskstead® is owned and operated by:

Yongkang Jiuhuang Technology Co., Ltd.

These Terms explain important information regarding product purchases, payments, order processing, shipping, cancellations, returns, refunds, and customer responsibilities.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our Website are accurate.

However:

Product colors may vary slightly due to different device displays;
Product dimensions may have minor variations;
Product availability may change without prior notice.

We reserve the right to correct errors, update information, or modify product details when necessary.

3. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, we will contact you and may provide:

A replacement option;
A delayed shipment arrangement; or
A full refund.

4. Pricing and Payment

All prices displayed on the Website are shown in U.S. Dollars (USD).

The total amount charged during checkout may include:

Product price;
Applicable shipping fees;
Any applicable charges displayed before payment confirmation.

Customers are responsible for providing accurate payment information.

By submitting an order, you confirm that:

You are authorized to use the selected payment method;
The payment information provided is accurate;
You authorize us to process the payment.

5. Order Confirmation

After placing an order, you will receive an order confirmation email.

The confirmation email indicates that we have received your order request but does not guarantee acceptance of the order.

Whiskstead® reserves the right to refuse or cancel orders in circumstances including:

Product availability issues;
Incorrect pricing information;
Suspected fraudulent activity;
Payment verification issues;
Other necessary business or legal reasons.

If an order is cancelled after payment has been received, a refund will be issued through the original payment method.

6. Order Processing

Orders are normally processed within:

1–3 business days

Processing begins after:

Payment confirmation;
Order verification.

Once an order enters processing or shipment preparation, modifications or cancellations may not be possible.

7. Shipping Terms

Orders are shipped from:

China

Whiskstead® provides shipping to:

United States (all 50 states);
International destinations worldwide.

Shipping information:

Processing Time:
1–3 business days

Estimated Delivery Time:

United States:
7–15 business days after shipment

International destinations:
10–20 business days after shipment

Shipping Fee:
US$2.99 per order

Free Shipping:
Orders with a discounted merchandise subtotal exceeding US$29.97 qualify for free shipping.

Whiskstead® covers applicable international:

Import duties;
Customs fees;
VAT charges.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

Recipient name;
Shipping address;
Postal code;
Contact information.

After an order has been submitted:

Address changes are generally not accepted;
Customers should contact us immediately if incorrect information is discovered.

We cannot guarantee address modifications after processing begins.

9. Order Cancellation

Customers may request order cancellation within:

48 hours after placing an order.

After an order has entered processing or shipment preparation:

Cancellation may not be possible;
Cancellation cannot be guaranteed.

Approved cancellations will be refunded through the original payment method.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may request a return within:

30 days after delivery.

Returned products must be:

Unused;
Clean;
Complete;
In original condition.

Customers must contact customer service before returning products.

Approved returns must be shipped within:

3 days after approval.

11. Return Shipping Responsibility

For non-quality-related returns, including:

Change of mind;
Personal preference;
Ordering mistakes;

customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

For issues caused by Whiskstead®, including:

Damaged products;
Wrong products;
Missing items;

Whiskstead® will cover related costs and provide:

Replacement;
Exchange;
Refund.

12. Damaged, Incorrect, or Missing Items

Customers must contact Whiskstead® within:

7 days after delivery

for issues involving:

Damaged products;
Incorrect products;
Missing items.

Please provide:

Order number;
Description of the issue;
Supporting photos or information.

We will review the request and provide an appropriate solution.

13. Refund Processing

After receiving and inspecting returned products:

Refunds will generally be processed within:

5–10 business days

Refunds will be issued through the original payment method.

Your payment provider may require additional time to complete the transaction.

14. Taxes and Import Charges

Whiskstead® covers applicable international:

Import taxes;
Customs charges;
VAT-related fees.

Customers are not required to pay additional import charges for international orders.

15. Payment Security

Payments are processed through secure third-party payment providers.

Whiskstead® does not store complete payment card information.

Customers are responsible for ensuring that submitted payment information is accurate.

16. Customer Responsibilities

Customers agree to:

Provide accurate order and shipping information;
Review product details before purchasing;
Use products according to their intended purpose;
Contact customer service promptly regarding order issues.

17. Consumer Rights

Nothing in these Terms limits or excludes mandatory consumer protection rights available under applicable laws in your location.

Where consumer protection laws provide additional rights, those rights remain available.

18. Intellectual Property

All Whiskstead® content, including:

Brand name;
Logos;
Images;
Product descriptions;
Website materials;

is owned by or licensed to Whiskstead®.

Unauthorized use, reproduction, or distribution is prohibited.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Whiskstead® shall not be responsible for indirect, incidental, or consequential damages arising from:

Website use;
Product misuse;
Service interruptions;
Events beyond reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by law.

20. Force Majeure

Whiskstead® is not responsible for delays or failures caused by circumstances beyond reasonable control, including:

Natural disasters;
Transportation interruptions;
Government actions;
Labor disruptions;
Other unforeseen events.

21. Applicable Law and Dispute Resolution

These Terms shall be governed by applicable United States federal and state laws.

Nothing in these Terms limits mandatory consumer protection rights applicable in the customer's location.

Any dispute arising from purchases made through the Website shall be handled by courts with appropriate jurisdiction.

22. Changes to These Terms

We may update these Terms from time to time due to:

Business changes;
Legal requirements;
Service improvements.

Updated Terms will be posted on this page with a revised effective date.

23. Contact Us

If you have questions regarding these Terms of Purchase, please contact us: