Shipping Policy

Effective Date: August 31, 2026

COMPANY NAME:
Yongkang Jiuhuang Technology Co., Ltd.

COMPANY ADDRESS:
Room 12, North Side, First Floor, No. 3 Workshop, No. 28 Jinshan West Road, Dongcheng Subdistrict, Yongkang City, Jinhua City, Zhejiang Province, China

POSTAL CODE:
321300

COUNTRY/REGION:
China

EMAIL:
service@whiskstead.com

CONTACT PHONE:
+1 (201) 852-5627

1. Overview

At Whiskstead®, we aim to provide reliable and transparent shipping services for all customers.

This Shipping Policy explains our shipping locations, processing times, delivery estimates, shipping fees, tracking information, and other important delivery details.

Whiskstead® is owned and operated by:

Yongkang Jiuhuang Technology Co., Ltd.

2. Shipping Origin

All Whiskstead® orders are shipped from:

China

3. Shipping Destinations

Whiskstead® provides worldwide shipping.

We currently support:

United States (all 50 states);
International destinations worldwide.

There are no special address restrictions for supported destinations.

4. Order Processing Time

All orders are processed within:

1–3 business days

Processing time begins after:

Payment confirmation;
Order verification.

During high-volume periods, processing may take slightly longer. We will make reasonable efforts to minimize delays.

5. Estimated Delivery Time

Delivery times begin after your order has been shipped.

United States

Estimated delivery:

7–15 business days

International Destinations

Estimated delivery:

10–20 business days

Please note that delivery times are estimates and may vary due to factors outside our control, including:

Customs processing;
Carrier delays;
Weather conditions;
Public holidays;
Other transportation disruptions.

6. Shipping Fees

Standard shipping fee:

US$2.99 per order

7. Free Shipping Policy

Customers qualify for free shipping when:

The discounted merchandise subtotal exceeds US$29.97

The free shipping threshold is calculated based on the final product amount after discounts and before shipping fees.

8. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

You may use the tracking information provided to check your shipment status.

Please allow some time for tracking information to update after shipment.

9. Customs, Duties, and Taxes

For international orders:

Whiskstead® covers applicable:

Import duties;
Customs fees;
VAT or similar import-related charges.

Customers will not be required to pay additional import-related charges upon delivery where applicable.

10. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review:

Recipient name;
Shipping address;
Postal code;
Contact information.

After an order has been placed:

Address changes are generally not accepted;
Customers should contact us immediately if incorrect information is discovered.

We cannot guarantee changes after order processing begins.

11. Delivery Issues

If your order experiences delivery problems, please contact our customer service team.

We recommend contacting us regarding:

Missing packages;
Damaged packages;
Incorrect deliveries;
Significant delivery delays.

Please provide:

Order number;
Tracking information;
Description of the issue;
Supporting photos when applicable.

12. Damaged, Incorrect, or Missing Items

If you receive:

A damaged product;
An incorrect product;
Missing items from your order;

please contact us within:

7 days after delivery.

Whiskstead® will review the issue and provide an appropriate solution, including:

Replacement;
Exchange;
Refund.

13. Delays Beyond Our Control

Whiskstead® is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

Natural disasters;
Transportation interruptions;
Customs delays;
Government actions;
Carrier-related delays.

We will provide assistance whenever possible to help resolve delivery issues.

14. Contact Us

If you have questions about shipping, delivery status, or your order, please contact us: