Effective Date: August 31, 2026

COMPANY NAME:
Yongkang Jiuhuang Technology Co., Ltd.

COMPANY ADDRESS:
Room 12, North Side, First Floor, No. 3 Workshop, No. 28 Jinshan West Road, Dongcheng Subdistrict, Yongkang City, Jinhua City, Zhejiang Province, China

POSTAL CODE:
321300

COUNTRY/REGION:
China

EMAIL:
service@whiskstead.com

CONTACT PHONE:
+1 (201) 852-5627

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1. Overview

At Whiskstead®, customer satisfaction is important to us.

We want you to feel confident when purchasing our beauty tools and accessories. If you are not completely satisfied with your purchase, you may request a return or refund according to the conditions outlined in this policy.

Whiskstead® is owned and operated by:

Yongkang Jiuhuang Technology Co., Ltd.

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2. Return Period

Customers may request a return within:

30 days after delivery

To be eligible for a return, customers must contact our customer service team within the return period.

Requests submitted after the applicable return period may not be accepted.

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3. Return Eligibility

To qualify for a return, products must be:

• Unused;
• Clean;
• Complete;
• In original condition;
• Returned with original packaging and accessories (if applicable).

Products that show signs of use, damage, alteration, or missing parts may not be eligible for return.

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4. How to Request a Return

Before returning any item, customers must contact our customer service team for approval.

Please provide:

• Order number;
• Customer name;
• Email address used for purchase;
• Reason for return;
• Photos or supporting information if required.

After your return request is approved, you must ship the product back within:

3 days after approval.

Returns sent without prior approval may not be accepted.

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5. Return Address

Approved returns should be sent to:

Yongkang Jiuhuang Technology Co., Ltd.

Return Address:

Room 12, North Side, First Floor, No. 3 Workshop, No. 28 Jinshan West Road, Dongcheng Subdistrict, Yongkang City, Jinhua City, Zhejiang Province, China

Postal Code:

321300

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6. Return Shipping Costs

Non-Quality Related Returns

For returns caused by:

• Change of mind;
• Personal preference;
• Ordering the wrong item;
• No longer wanting the product;

customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

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Quality-Related Issues

If the issue is caused by Whiskstead®, including:

• Damaged products;
• Incorrect products;
• Missing items;
• Product defects;

Whiskstead® will cover the related costs and provide an appropriate solution, including:

• Replacement;
• Exchange;
• Refund.

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7. Damaged, Incorrect, or Missing Items

If you receive:

• A damaged item;
• A wrong item;
• A missing item;

please contact us within:

7 days after delivery.

Please include:

• Order number;
• Description of the issue;
• Photos or videos showing the problem.

We will review the request and provide a suitable resolution.

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8. Refund Process

Once your returned item is received and inspected, we will process your refund.

Refund processing time:

5–10 business days after receiving and reviewing the returned item.

Approved refunds will be issued to the original payment method.

Please note that your payment provider may require additional processing time before funds appear in your account.

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9. Refund Amount

Approved refunds may include:

• Product purchase price;

unless otherwise stated in this policy.

Original shipping fees are non-refundable for non-quality-related returns.

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10. Order Cancellation

Customers may request order cancellation within:

48 hours after placing the order.

After an order has entered processing or shipment preparation:

• Cancellation requests may not be accepted;
• Cancellation cannot be guaranteed.

If cancellation is approved, refunds will be issued through the original payment method.

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11. Exchanges

If you receive a damaged, defective, incorrect, or incomplete product, please contact us.

Depending on the situation, Whiskstead® may provide:

• Replacement;
• Exchange;
• Refund.

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12. Non-Returnable Situations

Returns may not be accepted for products that:

• Have been used;
• Are damaged due to improper handling;
• Are incomplete;
• Are returned without approval;
• Are sent after the return deadline.

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13. Address Changes

Customers are responsible for providing accurate shipping information during checkout.

After an order has been placed:

• Address changes are generally not accepted;
• Customers should contact us immediately if an address error is discovered.

We cannot guarantee changes after order processing begins.

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14. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes mandatory consumer protection rights that may apply under the laws of your location.

Where applicable laws provide additional rights, those rights will continue to apply.

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15. Policy Updates

Whiskstead® may update this Return & Refund Policy from time to time to reflect:

• Business changes;
• Legal requirements;
• Improvements to our customer service process.

Updated versions will be posted on this page with a revised effective date.

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16. Contact Us

If you have questions regarding returns, refunds, or order issues, please contact us:

Yongkang Jiuhuang Technology Co., Ltd.

Address:
Room 12, North Side, First Floor, No. 3 Workshop, No. 28 Jinshan West Road, Dongcheng Subdistrict, Yongkang City, Jinhua City, Zhejiang Province, China

Postal Code:
321300

Email:
service@whiskstead.com

Phone:
+1 (201) 852-5627

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT