Privacy Policy

Effective Date: August 31, 2026

COMPANY NAME:
Yongkang Jiuhuang Technology Co., Ltd.

COMPANY ADDRESS:
Room 12, North Side, First Floor, No. 3 Workshop, No. 28 Jinshan West Road, Dongcheng Subdistrict, Yongkang City, Jinhua City, Zhejiang Province, China

POSTAL CODE:
321300

COUNTRY/REGION:
China

EMAIL:
service@whiskstead.com

CONTACT PHONE:
+1 (201) 852-5627

1. Introduction

At Whiskstead®, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Yongkang Jiuhuang Technology Co., Ltd. (“Whiskstead®”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you visit or make purchases through our website.

This Privacy Policy applies to information collected through:

  • Our Website;
  • Online purchases;
  • Customer service communications;
  • Other interactions with Whiskstead®.

By using our Website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect different types of information depending on how you interact with our Website.

2.1 Personal Information You Provide

When you place an order, contact us, or use certain Website features, we may collect:

  • Full name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Phone number;
  • Payment-related information;
  • Order details;
  • Customer service communications.

We only collect information necessary to provide services, process orders, and support customers.

2.2 Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Website usage information;
  • Pages viewed;
  • Referring website information;
  • Approximate location information based on IP address.

This information helps us improve website performance, security, and user experience.

3. How We Use Your Information

We may use collected information for purposes including:

Order Processing

  • Processing and fulfilling orders;
  • Confirming payments;
  • Providing shipping updates;
  • Managing returns and refunds.

Customer Support

  • Responding to inquiries;
  • Resolving customer issues;
  • Providing assistance related to orders.

Website Improvement

  • Improving Website functionality;
  • Understanding customer preferences;
  • Enhancing products and services.

Security and Fraud Prevention

  • Detecting suspicious activity;
  • Protecting customers and our business;
  • Maintaining Website security.

Legal Compliance

  • Complying with applicable laws;
  • Responding to lawful requests;
  • Protecting legal rights.

4. Payment Information

Payments are processed through secure third-party payment providers.

Whiskstead® does not store complete payment card numbers or sensitive payment credentials.

Payment providers process information according to their own privacy policies and security practices.

5. Sharing of Information

We may share information with trusted third parties when necessary to operate our business.

These may include:

Service Providers

Such as:

  • Payment processors;
  • Shipping and logistics providers;
  • Website hosting providers;
  • Customer support providers.

Business Operations

Information may be shared when necessary for:

  • Order fulfillment;
  • Payment processing;
  • Website maintenance;
  • Fraud prevention.

Legal Requirements

We may disclose information when required by:

  • Applicable laws;
  • Government authorities;
  • Legal proceedings;
  • Protection of our rights or safety.

We do not sell your personal information.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used for:

Essential Cookies

Required for:

  • Website operation;
  • Shopping cart functionality;
  • Checkout processing.

Analytics Cookies

Used to understand:

  • Website traffic;
  • User interactions;
  • Website performance.

Advertising or Marketing Technologies

Where applicable, third-party technologies may help measure advertising performance or provide relevant services.

You may manage cookie preferences through available cookie settings when provided.

7. Cookie Preferences and Privacy Choices

Whiskstead® respects your privacy choices.

Where required by applicable laws, users may have options to:

  • Manage cookie preferences;
  • Limit certain tracking technologies;
  • Exercise applicable privacy rights.

If available, cookie preference controls can be accessed through our privacy settings tools.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have rights including:

  • Accessing your personal information;
  • Requesting correction of inaccurate information;
  • Requesting deletion of personal information;
  • Requesting information about how data is used;
  • Withdrawing consent where applicable;
  • Objecting to certain processing activities.

To exercise your privacy rights, please contact us using the information provided below.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Completing transactions;
  • Providing customer support;
  • Maintaining business records;
  • Meeting legal obligations;
  • Resolving disputes.

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account information and personal data.

11. International Data Transfers

Because Whiskstead® operates internationally and works with service providers located in different regions, your information may be processed or transferred outside your country of residence.

We take reasonable steps to ensure information is handled appropriately and protected according to applicable requirements.

12. Children's Privacy

Whiskstead® does not knowingly collect personal information from children under the age required by applicable laws without appropriate authorization.

If you believe a child has provided personal information improperly, please contact us so we can take appropriate action.

13. Third-Party Links

Our Website may contain links to third-party websites or services.

Whiskstead® is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third-party services before providing personal information.

14. Marketing Communications

Whiskstead® does not currently send marketing emails or marketing SMS messages.

If marketing communications are introduced in the future:

  • Appropriate consent will be obtained where required;
  • Users will have the option to unsubscribe or manage preferences.

15. California Privacy Rights

If you are a California resident, applicable privacy laws may provide you with certain rights regarding your personal information, including:

  • Right to know what personal information is collected;
  • Right to request deletion;
  • Right to correct certain information;
  • Right to opt out of certain data sharing practices where applicable.

To submit a privacy request, please contact us.

16. European Economic Area and UK Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, applicable privacy laws may provide additional rights, including:

  • Access rights;
  • Correction rights;
  • Deletion rights;
  • Restriction of processing;
  • Data portability;
  • Objection rights.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to:

  • Changes in business practices;
  • Legal requirements;
  • Improvements to our services.

Any updates will be posted on this page with a revised effective date.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise privacy rights, please contact us:

Yongkang Jiuhuang Technology Co., Ltd.

Address:
Room 12, North Side, First Floor, No. 3 Workshop, No. 28 Jinshan West Road, Dongcheng Subdistrict, Yongkang City, Jinhua City, Zhejiang Province, China

Postal Code:
321300

Email:
service@whiskstead.com

Phone:
+1 (201) 852-5627

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT